Start with a general enquiry
Tell us your organisation, your role and how we can contact you. Please do not include detailed health information in an ordinary email.
Community wellbeingin GlasgowContact
FOR PROFESSIONALS & COMMUNITY PARTNERS
Make a referral, with clarity and care.
We welcome introductory enquiries from GPs, charities, community groups, social care teams and other support professionals.
Programme availability and eligibility vary. Begin with a general enquiry so we can establish whether there is a suitable pathway before sensitive information is shared.
Person-centred referralsA clear introduction to the right conversation.
A SAFE FIRST CONTACT
Four steps from enquiry to an informed decision.
We discuss the programme
We will explain current availability, eligibility, funding and whether the programme may be appropriate.
Confirm informed consent
The person being referred should know about and agree to the referral before identifiable information is shared.
Agree a safe next step
If suitable, we will explain the secure information and assessment process before programme participation.
BEFORE YOU EMAIL
Keep the first message brief and non-sensitive.
- Your name, role and organisation
- Your preferred contact details
- The broad reason for your enquiry
- Whether the person has agreed to be referred
- Detailed medical or mental health history
- Clinical documents or case notes
- Information the person has not consented to share
- Emergency or crisis disclosures
CHOOSE THE RIGHT ROUTE
One destination. Two safe ways to begin.
The person has agreed
Continue to the professional enquiry form. Include only your role, organisation and the broad purpose of the enquiry.
Continue to the form ↓Looking for support yourself?
You can contact the CIC directly. A GP, charity or other professional does not need to make the first enquiry for you.
Go to access support →BEGIN A PROFESSIONAL ENQUIRY
Tell us who you are. We will guide the next step.
If someone is in immediate danger, call 999 or attend A&E. This inbox is not monitored as an emergency service.