SAFEGUARDING

Your safety comes first.

Last reviewed: August 2026 · Next review: August 2027

FLOAT ONE Wellbeing CIC is committed to creating a safe, respectful and inclusive environment for participants, staff, volunteers and partners.

Our approach

• Clear safeguarding responsibilities and reporting routes
• Appropriate professional boundaries and confidentiality
• Risk assessment proportionate to each programme
• Consent and participant choice throughout delivery
• Escalation where there is a risk of serious harm

Confidentiality and its limits

We respect confidentiality. However, information may need to be shared where there is a serious concern about your safety, another person’s safety, abuse, neglect or a legal requirement. Wherever possible, this will be discussed with you first.

Emergencies

FLOAT ONE Wellbeing CIC is not a crisis or emergency service. If you or someone else is in immediate danger, call 999 or attend A&E. For urgent health advice in Scotland, contact NHS 24 on 111.

Raise a concern

Our designated safeguarding contact can be reached by emailing info@floatone.co.uk or calling 07951 946 068. Please avoid including unnecessary sensitive details in an initial email.

Complaints and feedback

If you are unhappy with how a concern or service experience has been handled, contact us using the details above and ask for the CIC complaints process. We will acknowledge your message, explain who will review it and keep you informed of the next steps.