Clear information before you decide.

Yes. You can contact us directly. A GP, charity, community group, social care professional or another support organisation can also make a referral with your consent.

Some places are fully funded and others are subsidised. Availability depends on the programme and current funding. We will explain any cost before you decide whether to take part.

We begin with a confidential conversation about your needs, the programme available and whether it may be suitable. An enquiry does not guarantee a place, and you are not committed to taking part.

Yes. A trusted supporter or professional can help you make an enquiry with your consent. We will still involve you in decisions about your participation.

Suitability is considered through a conversation with you and, where relevant, the referring professional. We consider your needs, informed choice, safety, the programme design and the places currently available.

No. Programmes are explained clearly and participation remains informed and voluntary. We can discuss individual needs, accessibility and any concerns before you begin.

No. These experiences are used as part of a wider wellbeing programme and are not a substitute for medical care, diagnosis or treatment. Speak to an appropriate healthcare professional if you are unsure whether an activity is suitable for you.

We will be honest if the available programme does not appear suitable or cannot safely meet your needs. Where possible, we will explain the reason and signpost you towards a more appropriate next step.

Please use the professional referrals page before sending personal information. We will discuss consent, suitability and the safest way to share the minimum information needed.

Please do not send sensitive personal or health information by ordinary email. Before participation, we explain what information is required, why it is collected, how it is protected and who may need access to it.

Tell us what would make the first step easier. We will discuss mobility, sensory, communication, language or other access needs honestly and explain what can be accommodated within the relevant programme.

No. FLOAT ONE Wellbeing CIC is not an emergency or crisis service. If you or someone else is in immediate danger, call 999 or attend A&E.